Returns

Please refer to the general terms and conditions of sale in all cases. They are the governing document.

The customer is entitled to a right of return within 7 days of the merchandise arriving at their home.

Any return must first be the subject of a request by email sent to info@monlevain.ch. The email must contain the customer's name, their order number, details and photo(s) of the item(s) concerned, and the reason for the return. The customer agrees to wait for confirmation from monlevain.ch before proceeding with the return.

After validation by email, returns must be sent to:

BOUKLI-HACENE E-Commerce
Chemin Neuf 2
1028 Préverenges
Switzerland

In all cases, customer returns must be made using a carrier that provides package tracking, such as Swiss Post Ltd for example. The customer must provide the tracking number by email to info@monlevain.ch. We are not responsible for safe delivery (loss, delays, destruction, etc.) during return transport. In the event of a return via untracked mail that is lost or damaged, no replacement and no refund will be provided.

After receipt of the returned merchandise for cases of defects, non-conformity, or supplier recall, the merchandise will be, at the customer's choice, replaced or refunded to the customer's bank account within 30 days. In the case of a replacement, the customer will only have to pay shipping costs once.

In the event of a customer withdrawal, the original order shipping costs as well as the return costs are at the customer's expense. The merchandise must be returned in perfect condition, unused, and in its original packaging. If this is not the case, the merchandise cannot be refunded and the customer must pay the reshipment costs to recover their merchandise.

Articles sold at a reduced price (sales, special offers, or clearance) or no longer in the assortment are not accepted for return.

In the event that the customer makes a return without the agreement of monlevain.ch or within timeframes exceeding those provided by these GTCs, the return will not be processed and it will then be up to the customer to pay the reshipment costs to receive their merchandise again.

In the event of a package being refused by the customer, the return of the package is treated as a merchandise return. The customer receives a voucher for the value of the merchandise valid for 3 months. No refund is provided.