Delivery

Please refer to the general terms and conditions of sale in all cases. They are the ones that prevail.

The various items sold on www.monlevain.ch are all sent from our storage location in the canton of Vaud, Switzerland.

Carrier

The carrier chosen for delivery is Swiss Post Ltd. However, we reserve the right to select another carrier at any time without prior notice to the customer. For any delivery requests outside of Switzerland, please contact info@monlevain.ch.

Delivery fees

Delivery fees are borne by the customer. The applicable delivery fees are those mentioned on the site at the time of ordering. Under certain conditions, a supplement for transport may be requested. In this case, the customer is informed by email of the amount of the additional delivery fees and then has the option to modify or cancel their order. In the event of a cancellation, the customer will be refunded within 30 days.

Regarding delivery fees outside of Switzerland, please contact info@monlevain.ch before purchasing.

Lead times

Orders are processed (excluding delivery) within 1 to 5 business days for items in stock. If the order cannot be processed within this timeframe, the customer is informed within 3 days following their order. If the new processing time is considered too long, the customer then has the option to cancel their order within 3 days following the notification email. Without word from the customer within the interval mentioned above, we consider that the customer accepts the extended timeframe.

The order is sent to the address indicated during registration within 2 to 3 business days (Priority mail, PostPac Economy). This shipping time is in addition to the preparation time. The displayed lead times are indicative and without any commitment; monlevain.ch cannot be held responsible in case of delay or failure by the transport companies. We do not refund shipping costs in case of delivery delay.

Tracking number

Once the package has been dropped off with the carrier, monlevain.ch sends a confirmation email to the customer with the tracking number. If the item is sent in an envelope, there is no tracking number. We reserve the right to choose the packaging of our choice for sending items purchased by the customer.