Acceptance and Scope

The general terms and conditions of sale ("GTC") detailed below apply to all orders placed on the website www.monlevain.ch. They define the contractual relationship between:

BOUKLI-HACENE E-Commerce, Chemin Neuf 2, 1028 Préverenges, Switzerland, a company registered in the Commercial Register of the Canton of Vaud under the number CHE415285919 and not subject to VAT,

hereinafter referred to as "monlevain.ch" or "we"

and

any natural or legal person using or making a purchase on the site,

hereinafter referred to as "the customer" or "you".

The customer must read these GTC prior to any order. Validation of the payment for the order by the customer implies their express acceptance of the GTC in their entirety. The version of the GTC applicable to any sale is the version written in French and appearing online on the site www.monlevain.ch at the time of the order.

We reserve the right to adapt or modify these GTC at any time and without notice.

Warranty and Legal Liability

The presentation of products displayed on the website does not represent a legally binding offer that creates liability for us, but is merely a non-contractual catalogue to invite customers to order one of our products. We reserve the exclusive right to modify the products listed online, the content, illustrations, and descriptions displayed online at any time.

We guarantee that the products purchased correspond to the described quality criteria and that they do not contain defects affecting their value or suitability for their intended use. All products sold on the site www.monlevain.ch are meticulously inspected before shipment. However, if an item happens to be defective or non-compliant, or in the event of a recall by a supplier, we undertake to replace it subject to available stock or to refund the customer in full within 30 days from receipt of the returned merchandise. These warranty rights exclude any other claims such as price reduction, or the replacement of indirect or consequential damages. We decide at our sole discretion whether it is appropriate to carry out a replacement or a refund.

After receipt of the merchandise, the customer must immediately verify that the delivered product corresponds to what was ordered, is correct, complete, and without damage. In all cases, if the customer notes a defect when unpacking an item, they agree to contact monlevain.ch (info@monlevain.ch) within a maximum period of 3 working days from receipt of the package. Defects that could not be detected during a thorough and proper inspection and were only discovered subsequently must be the subject of a written complaint to the same email address: info@monlevain.ch, immediately after their identification.

The defective product must be returned to us at the address below with a copy of the invoice, a detailed description of the observed defect, and the order number. The return of the product is at the customer's expense. Please keep proof of return documents for the package so that we can process your claim even in the event of package loss.

Address: BOUKLI-HACENE E-Commerce, Chemin Neuf 2, 1028 Préverenges, Switzerland

Product Characteristics

The items offered for sale are those described on the site on the day the customer consults and purchases the product from the site. We do our best to display and describe as accurately as possible the colors and characteristics of the products that appear in the shop, but we cannot guarantee the exact color, shape, odor, or any other description not affecting the value or quality of the product. We cannot guarantee that the display of colors on the customer's screen is accurate and reflects the reality of the product. Product descriptions are subject to change at any time without notice.

Product Availability

All information regarding the availability, shipping, and delivery of one of our products is of a general and informative nature and does not represent binding or guaranteed information. The availability indicated at the time of the customer's consultation of the site remains subject to the actual stock status. In case of unavailability of an ordered product, the customer will be informed by email within 3 days following their order. They may then choose to wait for the online shop to be restocked, to replace the ordered product with another available one, or to remove the product from their order and receive a refund within 30 days. The delivery time for orders placed varies depending on the products ordered. We cannot be held liable in the event of late delivery, unavailability of our products, or stock shortages.

Price and Payment Terms

The prices of items invoiced to the customer are those in effect on the date of the order and appearing on the order confirmation sent by email. We reserve the right to modify the prices of items sold on the site as well as shipping rates at any time without notice.

Product prices are indicated in Swiss francs and excluding VAT. Shipping costs are not included in this price and are added at the end of the order when the customer enters their delivery address. They vary according to the size of the order (weight and volume). For shipments to Europe and the rest of the world, any customs duties and other taxes must be paid by the customer directly to the carrier. These costs are not included in the price and must be paid by the customer.

By placing the order, the customer accepts the full price for the ordered products. After the order is placed, the price cannot be changed.

The delivered items remain the property of monlevain.ch until the customer has paid the full amount related to the order.

Payment for orders is due immediately. Payment must be made at the end of the order process. Several payment methods are offered:

- Twint

- Credit cards

- Applepay

- Googlepay

Depending on the destination country, we are free to offer or refuse certain payment methods at our discretion.

By choosing their payment method, the customer authorizes the payment by indicating their bank card details or by providing their access data to their payment service provider. The customer authorizes the company to approve, or respectively, to receive payment according to the chosen method. In the event of payment cancellation, we are entitled to reimbursement of the cancellation costs and associated bank fees. Furthermore, no liability can be held against us for any costs or other amounts that your credit card issuer or bank might charge you following the processing of your order.

In case of credit card payment: we do not have access to your bank details at any time. However, we reserve the right to check the validity of your card if necessary, its limit, and the address data appearing on it. When the customer makes an online payment by credit card, they must ensure that a small padlock logo is displayed at the bottom right of their screen and that the page URL begins with "https". These two elements normally indicate that the online payment is secure. By using the credit card, you confirm that it is valid and that you are authorized to use it. In case of payment refusal, we reserve the right to cancel or suspend the order (or shipment) of the products. In this case, we will contact you as soon as possible.

Order

The customer places an order via the website www.monlevain.ch. The customer may select as many products as they wish and add them to the cart. The cart summarizes the products chosen by the customer as well as their price. Shipping costs are indicated at the moment the customer enters their delivery address. The customer may freely modify the cart or the delivery address before confirming their order.

By clicking on “Pay now,” the customer validates the payment of their order and automatically acknowledges having read these general terms and conditions of sale and accepts them. They also acknowledge and accept the products purchased, their price, and the associated costs.

To be accepted, any order must be paid for entirely in advance through one of the various payment systems offered. In case of exceptional circumstances, notably insolvency, incorrect information, or other, we reserve the right to refuse a customer's order.

An order confirmation email is automatically sent to the customer after the payment process is finalized. This email is sent for informational purposes and summarizes the quantities and prices of the items purchased as well as shipping costs and the delivery address. Orders are then processed (excluding delivery) within 1 to 5 business days for items in stock. If the order cannot be processed within this timeframe, the customer is informed within 3 days following their order. If the new processing time is considered too long, the customer has the option to cancel their order within 3 days following the informational email and be reimbursed within 30 days. Without word from the customer within the interval mentioned above, we consider that the customer accepts the extended timeframe.

We are not required to deliver items when we are unable to obtain the items from our suppliers (delivery delay or out-of-stock items). In such cases, we contact the customer to proceed with a refund of the order. See the "Availability of items" section of these GTCS.

Delivery

The various items sold on www.monlevain.ch are all sent from our storage location in the canton of Vaud, Switzerland.

Carrier

The carrier chosen for delivery is Swiss Post Ltd. However, we reserve the right to select another carrier at any time without notifying the customer in advance. For any delivery request outside Switzerland, please contact info@monlevain.ch.

Delivery costs

Delivery costs are borne by the customer. The applicable delivery costs are those mentioned on the site at the time of the order. Under certain conditions, a transport supplement may be requested. In this case, the customer is informed by email of the amount of the additional delivery costs and then has the option to modify or cancel their order. In the case of a cancellation, the customer will be reimbursed within 30 days.

Regarding delivery costs outside of Switzerland, please contact info@monlevain.ch before purchase.

Deadlines

Orders are processed (excluding delivery) within 1 to 5 business days for items in stock. If the order cannot be processed within this timeframe, the customer is informed within 3 days following their order. If the new processing time is considered too long, the customer has the option to cancel their order within 3 days following the informational email. Without word from the customer within the interval mentioned above, we consider that the customer accepts the extended timeframe.

The order is shipped to the address indicated during registration within 2 to 3 business days (Priority/Economy mail, Postpac Economy). This shipping time is in addition to the preparation time. The displayed timelines are indicative and without any commitment; monlevain.ch cannot be held responsible in case of delay or failure by the transport companies. We do not refund shipping costs in case of delivery delay.

Tracking number

Once the package has been handed to the carrier, monlevain.ch sends a confirmation email to the customer with the tracking number. If the item is sent in an envelope, there is no tracking number. We reserve the right to choose the packaging of our choice for the shipment of items purchased by the customer.

Delivery problems

We commit to shipping orders within the indicated timeframes and ensuring their proper transit to the address provided by the buyer. However, we decline any responsibility regarding delivery delays caused by the carrier Swiss Post.

In case of loss of the package or envelope by the Post, monlevain.ch commits, at its sole discretion, to reimburse you within 30 days or replace the product once a claim has been made within the agreed-upon deadlines and when proof of loss has been communicated to info@monlevain.ch.

If the information transmitted by the customer is inaccurate, monlevain.ch cannot be held responsible for non-delivery or missed deadlines.

In the event that Swiss Post Ltd cannot deliver to the customer (incorrect address, PO box, mail tracking service without package tracking...) the costs necessary for a new shipment are borne by the customer. If the customer does not wish for a new shipment and the package is returned to us in good condition, a refund of the amount paid, minus the initial shipping costs, may be made. No refund will be possible for perishable or personalized items.

In case of refusal of the package by the customer, the return of the package is treated as a return of merchandise. The customer receives a voucher of the value of the merchandise valid for 3 months. No refund is made.

The customer agrees to verify immediately that the items contained in the delivery conform to those ordered (delivery complete and in accordance with the order, condition of the items, etc.)

Damage to items must be reported by email to info@monlevain.ch as well as to the transport company as soon as possible and within a maximum period of 3 days following delivery.

Returns

The customer benefits from a right of return within 7 days following the arrival of the merchandise at their home.

Any return must first be the subject of a request by email sent to info@monlevain.ch. The email must contain the customer's name, their order number, details and photo(s) of the concerned item(s), and the reason for the return. The customer agrees to wait for confirmation from monlevain.ch before proceeding with the return.

After validation by email, returns must be addressed to:

BOUKLI-HACENE E-Commerce
Chemin Neuf 2
1028 Préverenges
Switzerland

In all cases, customer returns must be carried out using a carrier that allows tracking of the package, such as Swiss Post Ltd for example. The customer must communicate the tracking number by email to info@monlevain.ch. We are not responsible for proper transit (loss, delays, destruction...) during return transport. In the case of a return via non-tracked mail that is lost or damaged, no replacement or refund is made.

Upon receipt of returned goods in cases of defect, non-conformity, or supplier recall, the merchandise will, at the client's choice, be replaced or refunded to the client's bank account within 30 days. In the event of a replacement, the client will only have to pay shipping costs once.

In the event of a customer withdrawal, the original order shipping costs as well as the return shipping costs are at the customer's expense. The merchandise must be returned in perfect condition, unused, and in its original packaging. Should this not be the case, the merchandise cannot be refunded and the customer must pay the reshipment costs to recover their goods.

Items sold at a reduced price (sales, special offers, or clearance) or those no longer in the assortment are not eligible for return.

In the event that the customer makes a return without the agreement of monlevain.ch or beyond the deadlines provided for in these T&Cs, the return will not be processed and it is then the customer's responsibility to pay the reshipment costs to receive their goods back.

If a package is refused by the customer, the return of the package is treated as a product return. The customer receives a voucher for the value of the goods valid for 3 months. No refund is issued.

Data Protection

The customer consents to the storage of personal data provided in the context of the contractual relationship with monlevain.ch by monlevain.ch. Personal data concerning the customer is stored solely for the purpose of facilitating the purchase of new items by the customer and to ensure the proper execution of the commercial transaction (Art. 4 para. 3 FADP). The customer's personal data is treated confidentially and securely (Art. 7 FADP).

The customer is also requested to refer to the conditions set out on this page: https://www.monlevain.ch/policies/privacy-policy

Applicable Law and Jurisdiction

The merchandise remains the property of monlevain.ch until full payment. These general terms and conditions of sale as well as contracts concluded in application thereof are governed by Swiss law. The court of the registered office of the company BOUKLI-HACENE E-Commerce, i.e., the District Court of the Côte de Nyon, or the court of the customer's domicile are competent in the event of a dispute in accordance with Art. 32 of the Swiss Code of Civil Procedure.

Address: BOUKLI-HACENE E-Commerce, Chemin Neuf 2, 1028 Préverenges, Switzerland
Phone: (+41) 076 570 41 65
Email: info@monlevain.ch